How to Solve the IT Skills Shortage: 4 Tips for Technologists and Organizations
BY Stephen WattsStephen Watts

Today’s IT departments face a variety of challenges: the shift from “keeping the lights on” to enabling the digital enterprise; managing and maximizing cloud, mobile, and big data; and of course, IT’s old standby, meeting growing demands with less budget. But … [Read More...]

5 Bright Constellations on the Service Desk Horizon
BY BMC SoftwareBMC Software

Let’s face it, many service desks and IT departments have so much on their plate, it’s hard to keep up. With the quickening pace of change in cloud technology, SaaS, software, social networks, and evolving workplace habits, modern service desks are simply … [Read More...]

File Transfers: One Digital Business Challenge Solved
BY Robby DickRobby Dick

As your company’s business becomes more digital, you’re likely to encounter many issues. The amount and size of data will increase, and there are more applications and systems needing access to that data than ever before, all of which adds to complexity. This … [Read More...]

Spark Decision Tree Classifier
BY Walker RoweWalker Rowe

Here we explain how to use the Decision Tree Classifier with Apache Spark ML (machine learning). We use data from The University of Pennsylvania here and here. We write the solution in Scala code and walk the reader through each line of the code. Do not … [Read More...]

Top 21 Tech/IT Conferences of 2017
BY Stephen WattsStephen Watts

Whether you are a CEO, developer, IT professional, customer, or simply an employee in the technology field, staying current on the latest tech and IT trends can be a job within itself. Technology is constantly changing, and if you want to be able to work with … [Read More...]

IT Security Vulnerability vs Threat vs Risk: What’s the Difference?
BY Stephen WattsStephen Watts

In today’s world, data and protecting that data are critical considerations for businesses. Customers want to ensure that their information is secure with you, and if you can’t keep it safe, you will lose their business. Many clients with sensitive information … [Read More...]

Competitive Benefits of Enterprise ITSM versus Ad-hoc ITSM
BY Joe HertvikJoe Hertvik

In my last post, I discussed the difference in benefits and business drivers realized between organizations employing an Enterprise Information Technology Service Management (ITSM) strategy versus organizations employing an Ad-hoc ITSM strategy. Today, let’s … [Read More...]

4 P’s of ITIL Service Design/Management
BY Stephen WattsStephen Watts

ITIL defines the 4 P’s of ITIL Service Design (or Service Management) as: People Products Partners Processes To ensure that the IT services we are providing to an organization are fit for purpose and fit for use, it is imperative that we … [Read More...]

Five Tips for Your Modern Mainframe
BY Bronna ShapiroBronna Shapiro

A variety of challenges impact mainframe systems management and are driving companies to look for ways to meet the ever-increasing demands, speed, and complexity of digital business. IT budgets are tight. Skilled mainframe experts are retiring at a rapid rate … [Read More...]

IMS Still Rules the World – and Digital Business
BY Tom VogelTom Vogel

Is your company running IMS? If so, you know how valuable and dependable it has always been. IMS is the critical backbone of some of the largest systems for major financial, transportation, and government entities and customer end-user applications - like ATM … [Read More...]