Analyst Reports and White Papers
Deliver faster, better, and smarter service
For the modern enterprise, workforce productivity is the measure of success. Collaborative, people-centric user experiences enable the Service Desk to engage with customers to deliver smarter service and fix issues faster than ever before.
- Enable the Service Desk to be 75% more productive with formless ticket entry
- Empower the workforce with intuitive self-service on every device
- Work from anywhere with the full power of the service desk on any device
- Use social and collaboration tools to provide context-aware insights to help IT work smarter
- Take advantage of ITIL® v3 aligned processes and 80+ industry best-practice reports and KPIs out-of-the-box