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BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center.

Deliver everything-as-a-service with intelligent, omni-channel service experiences

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by BMC Helix Platform, our cloud-native application development platform
  • BMC Helix Trust Center displays real-time availability status of BMC Helix Services

BMC Helix provides choice and flexibility for your enterprise

Deliver fast and accurate responses to users


BMC Helix Chatbot makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Deliver intelligent, omni-channel self-service experiences


With BMC Helix Digital Workplace you get:

  • Conversational chatbot experiences that extend to Slackbot, SMS, and Skype
  • One-click self-service available across all devices
  • Consumer-like service catalog for easy access to products and services
Start a Free Trial Learn more about BMC Helix Digital Workplace

Get visibility into hardware, software, and service dependencies across environments with cloud-native discovery and dependency mapping

BMC Helix Discovery

With BMC Helix Discovery you can:

  • Have visibility into your data center and digital assets
  • Map relationships across multiple cloud platforms
  • Know which assets impact critical business functions
Learn more about BMC Helix Discovery

Deliver predictive ITSM across multi-cloud environments


With BMC Helix ITSM you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model
Start a Free Trial Explore BMC Helix ITSM

Extend service management beyond IT to support your lines of business (HR, Facilities, Procurement)

BMC Helix Business Workflows

With BMC Helix Business Workflows you can:

  • Create and automate workflows without writing code
  • Deliver modern case management through formless requests
  • Increase productivity with tailored user experiences
Explore BMC Helix Business Workflows
“The key driver [for our investment in BMC Helix] is the customer service experience. Reducing errors or saving time is a side benefit.” — Director of Service Management, Education

Configure BMC Helix to suit your needs

BMC Helix Add-Ons

Add-ons to enhance BMC Helix solutions

  • BMC Helix Chatbot
  • BMC Helix Cognitive Automation
  • BMC Helix Multi-Cloud Service Management
  • BMC Helix Additional Capacity
  • BMC Helix Pre-production Environment

BMC Helix Platform

Foundation services offered as part of every BMC Helix solution

  • BMC Helix Platform (limited capacity and use cases)
  • BMC Helix Custom Applications
  • BMC Helix Integration Service

Getting started with BMC Helix is easy

Visit BMC Helix Community › Contact BMC Sales ›