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Remedy Service Optimization

Remedy Service Optimization

IT service that sets you free

The world’s largest organizations depend on Remedy to optimize their IT and empower them to build transformative businesses. The Remedy Service Optimization license enables you to effectively manage change, track assets across the enterprise, and implement sophisticated service levels for better performance. Remedy Service Optimization is available standalone or as part of the Remedy Service Management Suite.
  • Sophisticated change: Dynamic risk assessments, data-driven approvals, collision detection and impact simulation help you to take change management to the next level and equip your organization for rapid, risk free transformation.
  • Empowered occasional users: Intuitive mobile apps guide you through the change request process to ensure everybody be efficient and accurate
  • Asset knowledge: Manage the entire lifecycle of your IT assets, from procurement to end-of-life, with full visibility into ownership, deployment, state, context, and cost of ownership.
  • ITOM integration: Integrate with your existing tools or take advantage of BMC’s powerful IT Operations Management suite to build a future-proof digital enterprise
  • Insightful analytics: Create detailed reports with drag-and-drop simplicity and visualize them in stunning dashboards with brand new Smart Reporting
For additional functionality consider Remedy Service Desk, Remedy Service Innovation, or the full Remedy Service Management Suite.

“We have just begun to move toward our goal of standardizing and optimizing IT processes and we are already realizing significant benefits.”

— Damir Suban, Project Manager, Mercator

Service Management reborn

Remedy 9 takes advantage of a brand new Java codebase, the industry leading CMDB and flexible integrations to deliver a truly enterprise scale service management platform for the digital enterprise.

Our cloud or yours

Remedy 9 can be delivered from the BMC cloud or your own data center.

Instant insight

Work smarter with all-new Smart Reporting and context-aware searches to get relevant content when you need it the most

Powerful platform

Remedy 9 is built on a brand new Java codebase with RESTful APIs to help you integrate to everything

Smart CMDB

The industry’s leading CMDB is now even more powerful to help you keep your data clean and current.

Industry expertise

Decades of industry experience distilled into one product with embedded ITIL® processes, best practice reports, KPIs, and rapid time to value.

  • Optimize service management with these tools

    Smart Reporting

    Turn powerful reports into stunning dashboards quickly and easily

    Change Management ›

    Document and coordinate activities for change requests across your entire IT landscape — from data centers to desktops

    Release Management

    Combine multiple change requests into a single release and manage all related activity in support of a successful release

    Asset Management ›

    Provide complete lifecycle management of your IT assets, from procurement to end-of-life

    Configuration Management (CMDB) ›

    Seamlessly support ITSM processes by providing a single source of reference for all your IT infrastructure and services

A "Recognized Leader" for 5 years in a row