Manage complexity, simply
Reduce risk and enable digital transformation across the enterprise by planning, tracking, and delivering successful changes with Remedy Change Management 9. Intuitive wizards empower occasional users to make change requests quickly and effortlessly from any device, in any location. Advanced functionality including collision detection, impact analysis, and a visual change calendar helps you to be productive and proactive.
- 40% reduction in failed changes through controlled release management
- 55% reduction in cost per change event by using automated collision detection and impact analysis
- 35% increase in process efficiency with out-of-the-box ITIL® alignment
- 33% reduction in level-one ticket costs as a result of reduced help-desk calls
Comprehensive, reliable change management
Faster change. Lower cost. Fewer errors.
Create, edit and approve changes from the native, mobile Smart IT interface.
Identify conflicting changes proactively and automatically.
Get visibility into the services, assets, and people affected by a change.
Ensure required approvals are obtained before any changes are implemented.
Enable your team to collaborate on change planning visually and dynamically.
Improve change consistency with ITIL and COBIT best practices and compliance with many industry-specific regulations.
Integrate with CMDB, automation, cloud management, monitoring, and event management solutions for end-to-end IT Operations Management and DevOps.
Detect and manage unauthorized changes to the IT configuration.
Use KPI dashboards and process-specific reports for insight into your change management process for control and optimization.
“We have between 500 and 600 changes a month, and it required a lot of effort to review each one of them. With the BMC solutions, we’ve been able to implement a risk-based approach that lets us focus our time and attention on the changes that mean the most to the business.”— David Traynor, Manager, Business Excellence Read the Southern Company case study
Part of your comprehensive digital service management solution
Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.
The Remedy Service Optimization license enables you to effectively manage change, track assets across the enterprise, and implement sophisticated service levels for better performance.