Multi-Cloud Service Management - BMC Software

Manage and broker incidents and changes directly between Helix Remedy and leading third-party cloud service providers

Collaborative, automated incident brokering across multi-cloud service providers including AWS and Salesforce Service Cloud
Out-of-the-box integration with DevOps tools such as Jira
Insight-driven reporting dashboards for enhanced productivity

Datasheet

Out-of-the-box incident brokering
Pre-built integration with agile development tools
Insightful reporting

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Enables multi-cloud, multi-provider incident brokering

Get better service from your multi-cloud service providers

Service Desk Agent

Manage tickets across multiple cloud providers in one integrated service desk
Directly collaborate with multi-cloud providers to efficiently troubleshoot and resolve issues
Proactively inform employees of planned service outages via federated calendar

Ensure cloud services are operating and delivering to expectations

Service Desk Agent

Monitor cloud services to ensure they are delivered to the parameters of your service level agreement
Deliver operational efficiency when addressing and mitigating issues/requests
Provide an integrated service desk that shields agents from the complexities of cloud services management systems

Resolve incidents directly in Jira

DevOps Manager

Enable Remedy incident to JIRA Defect/User Story logging and incident tracking
Enable JIRA User Story to Remedy change updates and commentary/resolution
Associate multiple JIRA User Stories with Remedy incidents

“Every cloud provider has their own integration technology and it’s challenging.” — U.S. healthcare company

Getting started with Helix Multi-Cloud Service Management is easy

Contact BMC Sales