BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:



FootPrints Service Core

IT service management for mid-size organizations

FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. FootPrints integrates easily with other systems, such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users. With little to no technical skill you can:

  • Improve efficiencies by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own.
  • Improve satisfaction with an easy-to-use interface and mobile capabilities.
  • Maintain compliance as you document, record, and centralize IT tasks.
  • Create business value and reduce risk with better visibility into the IT environment.

Video: See how easy it is to use FootPrints service desk

This tour shows how FootPrints service desk can effectively deliver IT and business services using popular self-help capabilities, an extensive knowledge base, powerful analytics, and more. (1:30)

Find out how BMC can help you. Contact a sales rep ›

Related topics:  IT Service Management (ITSM), Service Desk Software

IT service and asset management in one integrated solution

FootPrints service desk improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

Incident and problem management

Easily initiate, route, track, and manage incidents—no programming required.

Knowledge management

Create a searchable inventory of common issues and their resolutions.

Executive dashboards and business analytics

Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

Visualization and reporting

Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.

Mobile access

Conveniently access a full range of functions from any device.

Strong user community

Enjoy a strong, collaborative user community who can provide expertise online and face-to-face.

Contact Sales ›

Take a closer look

  • Minimize risk by automating change management procedures.
  • Improve cross-functional efficiencies.
  • Accelerate configuration, compliance, and problem solving.
  • Enable customers to select services according to their business needs, 24x7.
  • Save time troubleshooting known issues.
  • Reduce training requirements for new IT staff.

Design the best FootPrints solution for your business

Supplement your FootPrints service desk solution with optional Client Management capabilities designed to have real-world impact on how your business functions.

Asset discovery and inventory

Automate complex inventory tracking and receive complete, accurate asset intelligence.

Remote control

Securely manage routine desktop management tasks without leaving your desk.

OS and application deployment

Quickly and reliably install or configure software without disrupting the user.

Patch management

Centrally manage, deploy, and report on patches across diverse IT environments.

Compliance management

Quickly and easily provide records of compliance levels.

Power management

Reduce energy bills and lessen your environmental impact.

Migration management

Easily move desktop layouts, metadata, drive mappings, customized settings, and file/folder structures.

Complete your solution with client management

Client Management

BMC Client Management delivers distributed endpoint management to help control costs, maintain compliance, and reduce security risks.