icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:

1‑855‑834‑7487

Remedyforce Summer 2014: Administering (WBT)

The BMC Remedyforce Summer 2014: Administering online course is designed for BMC Remedyforce administrators. This self–paced course introduces participants to the features of BMC Remedyforce administration.

This course explains the concepts and procedures related to the administration and configuration of BMC Remedyforce. These concepts and procedures will help administrators use the application and configure the essential settings for an organization.

Major release:

Remedyforce 2014

Good for:

Administrators

Course Delivery:

Self Paced | 3.00 hours

Course Modules

  • Administration and Configuration
    • Configuring Users and Assigning Licenses
    • Managing Profiles and Passwords
    • Configuring the Application
    • Configuring Queues
    • Configuring Application Settings
    • Creating Templates
    • Creating Email Services and Workflow Rules
    • Understanding Knowledge Articles and Global Search
    • Creating Reports and Dashboards
    • Configuring Self Service Portal

Related Learning Paths